These projects have typically involved either an overall assessment and recommendations on the general provision of services or very specific structuring of the provision of one specific service.

In respect of water services, the company has assisted in the creation and structuring of in-house service units as well as the establishment of public/public and public/private management and concession contracts. It has also advised in respect of cost recovery systems, customer care structures and processes and has been responsible for the contract monitoring of certain of these contracts.

A further specialist area is the process managing the provision of services to new private sector developments. In undertaking the detailed work, the company is constantly updating its knowledge of current legislation, policies and forward thinking in respect of the municipal and service delivery area.